Refund Policy

Last Updated: November 23, 2025

Summary (Plain-English)

We offer a 30-day money-back guarantee for new customers. Subscriptions are billed in advance and are generally non-refundable. Refunds available for billing errors and service outages.

1. General Policy

Standard:

No refunds for partial months
Subscriptions billed in advance (non-refundable)
Cancel anytime; access until period end
No prorated refunds

2. 30-Day Money-Back Guarantee

First-time subscribers:

Request refund within 30 days of first payment
Full refund of first payment
One-time per customer
Account closed upon refund

Request: Email support@smartdealmind.com with subject "New Customer Refund"

3. Service Outages

For significant downtime:

Outage exceeds 24 consecutive hours
Affects paid features
See SLA Policy for service credits

4. Billing Errors

Refunds for:

Duplicate charges
Incorrect amounts
Charged after cancellation
Technical errors

Request: Email support@smartdealmind.com with transaction details

5. Product Discontinuation

If we discontinue SmartDealMind:

30-day notice
Prorated refund for unused time
Data export tools provided

6. Non-Refundable

No refunds for:

Change of mind (after 30 days)
Not using Services
Lack of results
User error
Third-party issues (BFMR outages, etc.)
Terms violations
Chargebacks (account suspended)
Annual plans (after 30 days)

7. Chargebacks

Before filing chargeback:

Contact: support@smartdealmind.com
Most issues resolved within 48 hours

Chargebacks result in:

Immediate suspension
Permanent ban
Legal fees may be pursued

8. Refund Processing

Approved refunds:

Processed within 5-10 business days
Refunded to original payment method
May take 5-7 additional days (bank processing)

9. How to Request a Refund

Email: support@smartdealmind.com

Include:

Account email
Reason for refund
Transaction details
Invoice number (if available)

Response: Within 5 business days